Terms & Conditions
Last updated: 11 August 2026
1. About these terms
These terms govern bookings made with National Taxi And Private Hire ("we", "us", "our") through our websites, apps, telephone booking lines and partner channels. By placing a booking you accept these terms on behalf of all passengers in your party.
2. Bookings
- A booking is only confirmed once you receive a written confirmation (email, SMS or in-app).
- You are responsible for the accuracy of pickup and drop-off addresses, dates, times, passenger and luggage numbers.
- Local journeys within Helensburgh and Argyll & Bute are carried out in licensed taxis (maximum 6 passengers).
- 8-seater vehicles are pre-booked private hire only and are not available for street or rank hire.
3. Fares and quotes
- Local fares are based on the Argyll and Bute Council licensed taxi tariff in force at the time of travel.
- Distance, cross-border and worldwide quotes are fixed prices based on the details you supply.
- Online estimates are indicative until confirmed; material changes to the route, stops, passengers or timing may change the price.
- Tolls, ferries, congestion or clean-air charges, airport access fees and parking may be added where applicable.
- Prices shown in currencies other than GBP are converted for guidance; the contract currency is GBP unless agreed otherwise.
4. Payment
- We accept prepayment by card online, payment to the driver by card or cash, bank transfer, and approved business accounts.
- Card payments are processed by our payment providers; we do not store full card details.
- Where you authorise a card for a future charge, we may place a pre-authorisation hold to verify the card.
- Business account invoices are payable within the agreed terms; late payment may result in suspension of the account.
5. Waiting time
- Airport arrivals include a complimentary waiting allowance from the flight's actual landing time; thereafter waiting time is charged at the applicable tariff rate.
- For all other pickups a short grace period applies, after which waiting time is charged.
- Please provide flight, train or ferry details so we can track delays.
6. Cancellations and no-shows
- You may cancel free of charge with reasonable notice before the pickup time; the notice period is shown on your confirmation.
- Late cancellations may incur a charge to cover driver allocation and travel to the pickup.
- If the passenger cannot be located at the pickup point after the waiting allowance and contact attempts, the booking is treated as a no-show and a no-show charge applies.
- We may cancel a booking for safety, licensing or non-payment reasons and will refund any prepayment for the cancelled journey.
7. Passengers, luggage and conduct
- Passenger and luggage capacity must not exceed the booked vehicle's limits; extra or oversized items must be declared in advance.
- Children must travel in an appropriate child seat where required by law; please request one when booking.
- Assistance dogs are always welcome; other animals must be agreed in advance.
- Smoking, vaping and open alcohol are not permitted in our vehicles.
- Drivers may refuse or end a journey where behaviour is abusive, unsafe or unlawful; no refund is due in those circumstances.
- Soiling of a vehicle may incur a valeting charge.
8. Delays and liability
We plan journeys with sensible time allowances but cannot accept liability for delays caused by traffic, weather, road closures, ferry disruption or other events outside our reasonable control. We are not liable for indirect losses such as missed flights where the booking allowed insufficient time. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
9. Lost property
Items left in a vehicle are logged and held securely where recovered. Please contact us as soon as possible. A delivery or handling charge may apply for return by courier or driver.
10. Drivers and partners
Journeys are performed by licensed drivers and licensed operators on our network. Driver participation is governed by the separate driver agreement and driver subscription terms.
11. Data protection
We handle personal data in line with our privacy policy, which explains what we collect, how it is used and your rights under UK GDPR.
12. Complaints
Please contact us with your booking reference and we will acknowledge your complaint and aim to respond within five working days.
13. Governing law
These terms are governed by the law of Scotland and are subject to the non-exclusive jurisdiction of the Scottish courts. Your statutory consumer rights are not affected.